Πολιτική αποστολής
Shipping Policy
Last updated: 1 August 2025
Thank you for shopping at French Hot Dog. Below is our shipping policy for all orders placed through our store.
📍 Delivery Area
We currently deliver to:
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Athens
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Attica region (including nearby suburbs)
We do not ship outside Greece or to P.O. boxes, lockers, or courier points.
❄️ Cold-Chain Delivery
All items are delivered using our own freezer-equipped vehicles, ensuring a constant temperature of –18°C from our storage facility to your door.
This guarantees food safety and preserves product quality.
📦 Processing Time
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All orders are processed and scheduled for delivery within 1–2 business days
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Most deliveries arrive next business day
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We do not deliver on weekends or public holidays
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During high-volume periods, delivery may take up to 2 business days
If your delivery is delayed, we’ll contact you via email or phone.
💶 Delivery Costs
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Free delivery for orders of €40 or more
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Orders under €40 are subject to a €20 delivery fee
Delivery charges (if applicable) are shown at checkout.
🚫 Order Tracking
We currently do not offer real-time tracking.
All deliveries are managed by our in-house team and coordinated directly with customers when needed.
❗ Important Notes
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Please ensure someone is available to receive and store the frozen goods immediately upon delivery
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We are not responsible for product spoilage due to delays in customer collection or improper storage after delivery
❓ Questions?
For questions about delivery, contact us at:
📩 hello@frenchhotdog.gr