Refund policy

Return & Refund Policy
Last updated: 1 August 2025

Thank you for shopping at French Hot Dog.
We are committed to providing high-quality products and reliable service. Below you will find our return and refund policy in accordance with Greek and EU consumer law.

❄️ Frozen Food Products (Non-returnable)

Due to food safety regulations and EU/Greece consumer protection law, frozen food products are not eligible for return or exchange once delivered.

This applies to all items that require frozen storage β€” including sausages, buns, and full kits.

⚠️ Under Article 16 of EU Directive 2011/83/EU, perishable and temperature-sensitive goods are exempt from the right of withdrawal.

πŸ”§ Equipment (Grills, Hot Dog Makers, Accessories)

Returns are accepted for equipment only, and only under these conditions:

  • The item is unused and in new condition

  • All original packaging, instructions, and accessories are included

  • The return is requested within 14 calendar days of delivery

  • Return is pre-approved via email

  • Proof of purchase is provided (receipt or invoice)

πŸ“© Contact: hello@frenchhotdog.gr

⚠️ All returns must be delivered by appointment to our Athens location.
Postal or courier returns are not accepted.

πŸ›  Damaged or Incorrect Items

Please inspect your delivery upon arrival.
If the item is defective, damaged, or incorrect β€” email us immediately at hello@frenchhotdog.gr, and we will resolve the issue promptly.

πŸ” Refunds

If your return is approved and the item is inspected, you will receive a full refund to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us.

🚚 Delivery Notes

All deliveries are made by our internal logistics team.
Free delivery is available in Athens and surrounding suburbs for orders starting at €40.

❓ Questions?

If you have any questions or concerns, contact us anytime:
πŸ“© hello@frenchhotdog.gr